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Team Management - Manage your resources with TANGO ®

Overview

Tango ® is a unique programme from the business world designed for company decision-makers. The participants are divided into teams of 4 to 6. Each team manages its own small company over a period of 7 years, (condensed into 2 days :=) ), competing against other teams not only for clients but also on the salary market.

Devising a profitable strategy and executing this strategy is critical. Progression is measured annually in 2 ways : traditional revenue result reports and non-traditional balance sheets and measures for intangible asset value. The intangible assets analysed are "Image Capital" and "Know-How Capital".

The principle

There are six service companies in a fast growing market. Growth is easy... at first. But at the same time, some of your employees leave the company to join competitors. They even try to take some of the clients with them. You try to replace them but the chemistry doesn't always work between the clients and the newcomers. So you have to decide : keep your employees and change your clients or vice versa. Some will leave because of this. You invest a lot in training but this increases your costs and your cashflow problems. You manage to find a new market position but your clients are less and less willing to pay more. Can you find the right investment-profitability trade-off ? Is downsizing your best option in order to simultaneously eliminate non-profitable clients ?

 

To sum up, in two days, Tango ® provides a real experience in which participants will successfully learn :

Main lessons

•	Successful companies must maintain the right balance between two markets : that of employees (i.e. competence) and that of clients (i.e. revenue). Companies usually focus on clients ; the solution is to combine both. The participants learn how to implement strategies that involve employees as much as clients, and discover the results of an effective synergy between clients and payroll.
•	Can we remain profitable whilst taking on board our human capital ? Companies often believe that there is a contradiction. On the contrary, there is a positive inter-relationship. The participants learn how to create and maintain a profit-making company whilst looking after its "investments" in employees and intangible assets.
•	What is the relationship between concepts such as : know-how, image and team spirit ? Which intangible assets are valid in a business context ? The participants learn the importance of image, know-how and people management and how to benefit from the differences between human competence and team spirit, to obtain a more efficient workforce.
•	How can we measure human capital and intangible assets ? The participants learn how to measure success and profitability in a company where the principal capital is, for the most part, intangible. They'll leave with a certain number of ready-to-use solutions for your company.
•	How does the profitability of a service company (in the short and long term) measure its investments in personnel, skills and client confidence ? Exploiting their abilities is crucial to short term profitability but the long term benefits are obtained with careful investment in good "intellectual capital" management. The participants are faced with a dilemma, which will determine whether the company enters into a "virtuous circle" by attracting clients with interesting projects which will enhance its image and level of competence and maintain a qualified personnel. Or a "descending spiral" with uninteresting client projects, entailing a stagnation of competence, a diminished image and a less motivated personnel.
•	What is the strategic dilemma of a service company with added value ? A company often finds itself pulled in two directions. The first is the "industrial company" paradigm, where the pull comes from the head office. The second comes from those who have the know-how. Both can be profitable. A third paradigm is a balance between the two. This programme enables the participants to discover what strategies work, when, where and how.

 

For the first "five years" of the simulation, the participants work in teams to project and put their plans into action on a quarterly basis. Each group, functionning like a service company, will compete with other teams in the employee and client market. All the firms start on an equal footing and can observe the results of their decisions at any time. At the end of each year, they will see the fruit of their work by interpreting the course of events. They draft their own reports and annual profit and loss balance sheets and calculate their added value thanks to a unique formula (see below) which determines the value of their skills. There is no predetermined "winner", the result of the competition between the companies is determined soley by competitive interactive decisions and their collective interaction with the client and employee market. Our consultant is there to advise each team, helping them to analyse the course of events and to draw conclusions. The realities of the commercial operations are explained at the end of each year.

Objectives of the programme

• Develop awareness and the capacity to maintain an overall view of the service business,
• Identify the unique relationship between the client and the skills of the personnel at his service,
• Increase the qualifications of project management,
• Learn the relationship between business, commercial strategy and business planning.

Main lessons

• Team building,
• Understanding financial mechanisms,
• Decision taking,
• Strategic planning,
• Finance management,
• Market orientation,
• Client focus,
• Products and intellectual capital,
• Main indicators,
• Cash flow,
• Project management ,
• Human resources management,
• Client management,
• Analysis of the competition,
• Action planning

Length : 2 days
Participants : from 12 to 24. Six teams.

 

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INCENTIVES - TEAM BUILDING - TEAM LEARNING - MANAGEMENT TRAINING

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